FAQs

1. What type of care do you provide?

Ivy Lodge is a residential home for those aged over 65. We support residents with all aspects of personal care such as dressing, washing and taking medicines. Our long-serving, warm and caring staff are very experienced in helping residents who may be suffering some short-term memory loss and/or some mobility restrictions. Nurses and other health professional do visit our residents but we do not provide nursing care. Every resident who comes to live with us is assessed for the level and type of care they will need which forms a Personalised Care Plan that is constantly updated to ensure your changing care needs continue to be met. We understand that moving into a residential home can be an uncertain step and worrying for both the prospective resident and their family, so we do offer trial periods which we have discovered need to be a minimum of a month in order to allow the resident enough time settle in and fully appreciate the benefits of assisted living.

2. I am worried about settling in – how will you help me?

Before you come to Ivy Lodge we ask you and your family to complete a questionnaire called ‘This is me’. This gives us the personal rather than just health information to help the staff get to know you quickly. It gives us information such as the name you like to be called, your life so far, your interest and hobbies, things that worry or upset you and what routines you like to follow.

This information assists your designated carer and all other carers and staff to help you settle in. You may want to see your family more often when you first come to live here and we have no restrictions on visiting times, which proves a big help for many people.

3. Can I bring my own furniture?

Our rooms are already fully furnished but if you have a favourite armchair or bedspread, for example, you are welcome to bring them in with you. We would recommend you bring some pictures to hang on the walls to help you feel at home, and most residents have a TV in their room. Our care manager can discuss any other particular requests with you.

4. Do I have my own telephone?

We provide a communal pay phone for residents to make calls but you are welcome to use a mobile telephone or to have a telephone installed in your room. Depending on the room it may already be installed and just need connecting. We do not encourage family to call on the main Ivy Lodge line as we need this to be clear for running the home and for emergencies.

5. What about washing my clothes?

We do all your washing and ironing in a modern, commercial laundry – all we ask of you is that you label or clearly initial each item of clothing so it does not get mixed up with other residents’ clothes.

6. Can I come and go as I please?

As far as possible, we want you to feel that this is your home so, as long as we know where you are and are given a little bit of notice (for kitchen and possibly medication reasons), you are free to come and go as you please.

7. Can I have meals in my room or with my family?

We do encourage all our residents to eat in the communal dining room as this helps with socialising and mobility. Ultimately however it’s your choice and should you want breakfast in bed for example, you can. You can also have a meal with your family should you wish (for a small additional charge).

8. Do health professionals come to the home?

The GP visits every Wednesday afternoon and, of course, when needed. District nurses visit most days and the chiropodist calls every six weeks. We arrange for an optician to visit twice a year, whilst a nail technician comes every month and hairdressers are here every Tuesday.

9. Do you employ Agency staff?

The simple answer is no! All our staff are employed by us and the vast majority have been with us for a long time and therefore have a close relationship with our residents. They all undergo continuous training to ensure the care you receive is of the very highest standard.

10. What sort of activities are provided?

We are very keen to ensure that residents are kept fit, active and entertained. To achieve this, a varied programme of events has been produced. We have keep fit and chairobics classes, craft classes, cookery classes, singalongs, pet visits, flower arranging, film club, dominoes, bingo and scrabble. We also have sherry and socialising at the weekends and during the warmer months, theatre visits and excursions to local places of interest.

11. What about my medication?

A full assessment of your medication will be done before you come to live with us so we can keep and administer any medications you have as well as ordering and collecting any future prescriptions. On the other hand you may feel able to look after your own medications and if we feel that this is safe then you can be in charge.

12. What sort of food is on offer and what time is it served?

Breakfast, which can be either hot or cold, is served from 8am. Tea, coffee, cold drinks and biscuits are served mid-morning and a hearty lunch at 12.30pm. Tea, coffee and cold drinks are served again mid-afternoon and tea is served at 5pm. A light supper is available for those that wish later in the evening. The kitchen provides delicious fresh food with the emphasis on traditional cooking and home baking using the best seasonal produce available. Options are available for those who may want something different.

13. What facilities do you have at Ivy Lodge?

Of the 33 rooms, 28 are en suite and just 10 are on the first floor, accessed via a lift. We have two sitting rooms (one of them becoming the cinema for film club) a TV room, dining room and hairdressing room. We also have a lovely garden that residents enjoy sitting in during the warmer months.